Showing posts with label communication skills. Show all posts
Showing posts with label communication skills. Show all posts

Tuesday, March 11, 2014

Making a Bar Mitzvah with Less Stress: The 5 Secrets of Savvy Delegators


March 16th is my twins’ b’nai mitzvah. That’s 4 days away. And as you know, regardless of whether the big day is a ceremony followed by a buffet brunch (like ours) or a booming blow-out that rivals the Vanity Fair Oscars party, there are a million things that need to get done in advance of it. So when I delegated to my son Jacob the design of the photo montage, which traditionally shows as many friends and family members as you’ve ever taken a picture of, matched with a sentimental and upbeat soundtrack, I was thrilled that he agreed to take it on. Until….

Until I realized that he thought pictures of his twin sister crying or in diapers should be well represented. Until I realized that his tolerance for low-resolution images was much higher than mine. And until I realized that his choice of music was, shall we say, more explicit than mine. I was about to take back the whole project when I remembered one of my own Secrets of Savvy Delegators: “Clarify expectations up front, plan for check-ins, then get out of the way”. In other words, rather than panicking that he wouldn’t do it the way I would do it (which he wouldn’t), I sat him down for an expectations conversation, where we covered a few ground rules: 1) No pictures that embarrass anyone; 2) if you can see pixilation in the photo, shrink it or skip it; and 3) no music with lyrics that would make a grandparent blush. With that start-up information shared, and a schedule of frequent check-ins planned, I put the montage out of my mind so that I could focus my mind on everything else I couldn’t delegate.

Here are four other secrets of savvy delegators:
  1. Delegate to the right person when the stakes are high. While many folks are more focused on the “bar”, we are more focused on the “mitzvah”. So while the party playlist might not be perfect or the decorations may not be sophisticated, getting the service as right as we could in terms of both accuracy and intimacy was critical for us. What this means is that we delegated the design of the service and the preparation of our children to one of our closest, most trusted friends – who also happens to be a rabbi. Anyone can be in charge of the balloons, but not anyone could be in charge of helping our kids’ embrace this day as a milestone, and helping us have the event feel special and sacred.
  2. Distinguish between responsibility and accountability when delegating. Even as much as we trust our rabbi and friend to deliver on his responsibilities, we are still accountable for making sure that the kids do their preparation. We are still accountable for making sure that the service is inclusive. And we are certainly accountable for making sure that our children’s interest in and commitment to leading a life of good deeds and loving behavior towards others and a belief in something lasts beyond 13 years old. None of those things can be delegated. 
  3. Stop seeking positive reinforcement for being overwhelmed. “Deb, how are you guys DOING with everything going on?” has been the topic of most chats with my friends and family over the last few months. And while I appreciate the recognition that this is a crazy time for us, I am actively avoiding the desire to seem busier than I actually am. Yes, it is very tempting to play the burdened victim here, and hope that people would send me certificates for Massage Envy and some take-out dinners, but that’s not the truth, nor is it the message I want to send. Yes, it is a lot to do. But my husband has taken on a huge number of tasks, and our kids are carrying their weight. So I am very clear in letting people know that it is major AND manageable. And that I am important but not indispensable. 
  4. Don’t give away all the fun stuff. Delegation is supposed to make your life and work easier, not harder. It kept my motivation up throughout the boring parts (like planning the seating arrangements – a task I couldn’t delegate but one that aged me by several years) to know that I got to pick the menu because I really, truly care about the food. Nobody was taking that off my plate, so to speak. So there will be bagels and lox and baked ziti and macaroni and cheese and rainbow cookies and…and….yum. How do you know that there’s something you should keep for yourself? When someone says to you, “I can do that for you,” and you think to yourself, “Nope – that’s mine.” Which is probably what I’ll say about anyone who tries to touch my rainbow cookie!
So whether you are planning next quarter’s business activities, your company’s annual staff retreat or a major family milestone, use the Secrets of Savvy Delegators to make your next project feel doable rather than dramatic.

Want to learn more savvy delegation secrets to help you manage your team, your work and your life? Join me for a one hour Virtual Presentation, “Delegate without Drama” this month, and 10 other topics throughout the year! Register here: www.myjewishcoach.com/webinar.html


Tuesday, June 18, 2013

New languages offer a new way of being

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“There’s this boy who recently moved to the United States from Latin America and he’s facing some challenges. I would like for you to meet his parents and offer some help",  a good friend and preschool teacher told me the other day.
 “Tell me more…give me an example", I replied. 
“Well, we were speaking about bedtime and when I asked about his, he didn’t respond", she told me concerned. I tried to explain to her why this boy might not know the significance of “bedtime".
“You see, in many Latin American countries, there is no such thing as a “bedtime” or “story time” or even “time out”. The boy might not really know what you are asking him, because he might just go to bed when he is tired, or whenever his parents believe the time is right". I looked at her with a big smile, as I reflected on all the cultural differences I had to face when my family and I moved to the U.S. 15 years ago and learn a new language. Still, after 15 long years, cultural shocks are part of my daily routine. 
Some of the things I had to adapt to were in many cases unexpected, and with them came new words which brought new meanings and overall, a new me. Here are just a few: 
          Being invited to supper at 5:00 p.m. Dinner is supposed to be at 9:00 p.m. or later…anything earlier is a “merienda” (snack time); or the word supper itself. I hadn’t heard the meaning to that word until moving to the U.S.
          Story time, time out, or bedtime... what do these things even mean? we didn't have them in our family over there.
          Being told the time a party starts and the time a party ends. In the world I come from, that’s considered rude. Parties last until people feel like leaving...No set beginnings and no set endings. Just go with the flow
          Waving or nodding politely instead of kissing someone on the cheek when you greet them. In that world it is extremely rude, but in the U.S., it’s courteous! 
          Walking into a room and not being able to just interrupt any conversation with a hug, but waiting until I’m being noticed...
          Requesting from people not to bring birthday gifts and instead make a donation. I love giving and receiving  birthday gifts, why can’t I bring something?
          Teachers are not encouraged to hug their young students with passion or sometimes even sit them on their laps, while in my world that was a way of showing affection and expected from a teacher.
          Not opening gifts as soon as you get them on your birthday or opening all the gifts in front of everyone -  I was taught not to do any of those! you open the gift as soon as you get it in front of the person who gave it to you.
          Sending thank you notes - never!  Instead, giving a hug and thanking someone on the spot.
          Youth soccer leagues make everyone a winner no matter what the final score is. How are kids supposed to learn how to compete, if everyone always wins? 
          Not having your doctor available whenever you need them. Where I come from, the doctor can regularly come to your home! 
          Brunch on Sundays.
          … And the list can go on forever. My personal list grows as I learn of new things everyday. 
So far, I’ve lived in seven different countries and I made each one my home.  My world is always expanding as I discover new words, those words are new customs and traditions. I’m still trying to invite my American friends to “pasear” with me which is common for me, but I can’t find the exact word in English, as people here don’t “pasear” (walk around for the pure sake of walking, visiting places just to visit.) While this is true in Spanish, English has no such thing. Instead, I must use a long sentence to express my desire to go on a walk and visit places just to visit. Likewise, I can’t find a Spanish translation for the words “accountability” or “fund-raising” unless, once again, I use a lengthy descriptive sentence. 
Words and languages create cultures, and as you learn a new language, you unleash a new “way of being.” Often I see people who are multilingual showing different personalities depending the language they are speaking at the moment, as if each language carries a different personality  with it.
While at the beginning I had no clue what a bedtime was, I have learned to incorporate it into my own life and even used it with my children sometimes. I’ve also learned how to eat dinner earlier and attend and even host Sunday brunches from time to time. There are things, however, that my American friends have learned not to expect from me, among them waiting to open my gifts or sending them a thank you note. On these occasions, my Israeli and Latin spontaneity are emphasized more than ever. 
Bottom line: it’s crucial to understand where the other person is coming from in order to make sure we are really communicating. The words we speak reflect the realities we are parts of and each reality provides different meanings. “What time do you go to bed in general?” is a universal question, everyone sleeps. “What time is your bed-time” is cultural, not everyone goes to sleep at a pre-determined time. It’s something worth thinking about in order to cross boundaries when we talk to someone who comes from a different country or background.
Learn a new language and your world is guaranteed to become boundless, as mine has become over the years. New words with new meanings become new habits, and that’s how you adapt and make every place home. It is like going to a new restaurant and trying a new dish. It’s a new flavour that you have discovered and has now become a new option you never knew before.

Friday, February 19, 2010

One Step Forward, One Step Back

When I told my kids last night that bedtime would be at 7:45 p.m. instead of 8, I received two very different reactions. Sophie, exhausted from a weekend of sleepover dates, barely nodded as she trudged up to her bunk bed. Jacob, similarly wiped out, had enough energy left to do battle. When he started to huff, stomp and get teary, I reminded him that all of these behaviors were a signs of a tired kid. With an audible "harumph!" (which I never believed was a real expression until I heard him say it), he plopped himself on his bed with his arms crossed. Michael and I went downstairs, expecting....something.

We were surprised when Jacob came downstairs twenty minutes later and handed me a note. In the note, he wrote, "I don't want to be treated like a baby. I want to pick out my own clothes. I want a new bedtime. And I want a cell phone." At the bottom of the note, he drew a skull and cross-bones to let us knew that he meant business, and that we were putting our very lives at risk by not taking him seriously.

Here's what worked in Jacob's approach:
  • Taking time to cool off
  • Putting his thoughts into writing rather than crying, yelling or stomping
  • Making "I" statements (e.g. "I want..." rather than "You need to...")
Here's what didn't:
  • Laundry-bagging (listing multiple concerns at once, rather than the most timely and relevant one)
  • Red herrings (that cell phone is NOT GONNA HAPPEN and he knew that!)
  • Threats (his pirate scare tactics won't work on land or at sea)
So the next time you're steaming mad, what will you do to make sure your message is relevant AND respectful?

To your Success without the Tsuris,
Deborah
www.myjewishcoach.com
www.myjewishcoach.blogspot.com

Monday, April 7, 2008

Seriously...What's ONE Jacob worth???

The kids and I were driving to nursery school on a rainy fall day, when we stopped at a red light. The car behind us, unfortunately, did not. Our minivan shuddered with the impact, and, after catching my breath, I immediately turned around to make sure that my then 4 year old twins, Jacob and Sophie, were ok. Both looked stunned but reported that they were unharmed, and so I stepped out of the van to check for damage, which included a banged-up rear bumper and that was about it. The other driver apologized profusely, gave me her insurance information, and the kids and I kept heading towards school.

Now, if a car accident isn’t a teachable moment, I don’t know what is, so I took advantage of it.

“Is everyone ok?” I asked again.

“Yes, Mommy,” they replied.

Then Jacob asked, “Mommy, is the car ok?”

“Well,” I continued, “the car did get a little banged up, but the most important thing is that we didn’t get banged up!”

“How come?” asked Sophie.

“Think of it this way, Sophie. Which would be easier to replace – our car or our Sophie and Jacob?”

“We-ell,” Sophie philosophized, “we do know a lot of Jacobs. There’s Jacob Bernstein, and Jacob Schachter and Jacob Pomper…”

Not quite the lesson I was looking to teach, but it was a logical answer.

Here's what I realized in this exchange with Sophie that has changed that way that I communicate with clients, friends and family.

  • Don't try to teach lessons leading with emotional examples for fundamentally logic-driven people.
  • When you need to be very direct and clear with your message (i.e. "our physical safety is more important than our property."), don't make someone guess it.

And perhaps most importantly...

  • Don't overestimate personal loyalties (especially in -- but not exclusively among -- 4 year old twins!)

Deborah

www.myjewishcoach.com